Privacy Policy

This policy explains how Supaguard Fencing (ABN 16 713 704 791) collects, uses, stores and shares personal information through this website and when you deal with our branches. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

We collect the information you choose to give us, and a small amount that is collected automatically when you use the site.

• Quote and contact forms: your name, email address, phone number, suburb, state and postcode, the product, quantity and finish you are asking about, the topic, subject and message you write, and any drawings, photos or other files you attach.
• Phone calls and emails: the details you give us so we can answer, quote or supply.
• Trade credit applications: these are made through a separate online form and electronic signing service, which explain what they collect when you use them.
• Automatically: your IP address, the Australian state it appears to come from, your browser and device type, and the pages you view. Your IP address and state are also attached to each enquiry you send.

We do not ask for sensitive information such as health details, and we ask that you do not send it to us.

Why we collect it

• To answer your enquiry, prepare quotes and drawings, and supply products.
• To manage orders, deliveries, accounts and our records of customers.
• To show you the contact details of your nearest branch.
• To protect our forms from spam and abuse.
• To understand how the site is used so we can improve it.
• To meet our legal and record-keeping obligations.

We may contact you about your enquiry. If we send you marketing messages, you can opt out at any time by using the unsubscribe link or by contacting us.

Cookies and analytics

• Branch cookie: a cookie named sg-region records whether your visit appears to come from Queensland or elsewhere, so the site can show the right branch email. It lasts 30 days and holds no other information.
• Spam check: our forms use Cloudflare Turnstile to tell people from automated submissions. It runs when a form loads and may set its own cookies.
• Analytics: we use Google Analytics to measure visits, pages viewed, clicks on our phone and email links, and whether an enquiry was sent. It sets its own cookies and browser storage. It does not receive what you type into our forms. Cloudflare also records basic visit statistics.
• HubSpot: sets cookies (hubspotutk, __hstc, __hssc, __hssrc) that record the pages you visit, so that if you send us an enquiry we can see how you found us and what you looked at.

You can block or delete cookies in your browser settings. The site will still work, but our forms need the spam check to send.

Who we share it with

We do not sell personal information. We share it only with service providers who help us run the business and the website, and only for that purpose:

• Cloudflare, which hosts and secures the website and runs the spam check.
• Google, for email and website analytics.
• HubSpot, where we keep customer and enquiry records.
• BrandRap, the agency that manages this website and the system that delivers enquiries to our branches, and which receives a copy of each enquiry.
• Microsoft and Adobe, for trade credit applications and electronic signing.
• Carriers and suppliers, where needed to deliver your order.

We may also disclose information where the law requires or permits it.

Information held overseas

Some of these providers store or process information outside Australia, including in the United States and other countries where they operate. We take reasonable steps to choose providers that protect personal information.

Security and how long we keep it

We hold personal information in our email and customer record systems, and take reasonable steps to protect it from misuse, loss and unauthorised access. We keep it for as long as we need it for the purposes above or to meet legal record-keeping requirements, then delete or de-identify it.

If a form is used to send spam or abuse, we may keep the sender's email address or IP address so further submissions are blocked.

Access and correction

You can ask for a copy of the personal information we hold about you, or ask us to correct it. Contact us using the details below. We will respond within a reasonable time, usually within 30 days, and tell you if there is any reason we cannot do what you ask.

Complaints

If you think we have mishandled your personal information, tell us in writing. We will respond within a reasonable time, usually within 30 days. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Changes to this policy

We may update this policy from time to time. The current version is always on this page, with the date it was last updated.

Contact us

Email sales@supaguard.com.au, call 1300 944 393, or write to PO Box 6068 Wetherill Park NSW 2164.